IFW E-Bulletin:No repeat of last year's box boom; EXCLUSIVE - BA to appeal price-fix fine

Latest News Friday 28th January No repeat of last year's box boom New report predicts slower growth in container volumes, but handling may hit new highs eventually Exclusive: BA to appeal against €104m price-fix fine Airline joins queue of carriers taking legal action over penalty imposed by EC Pollution tax on European hauliers one step closer Parliament agrees controversial Eurovignette, but more discussion is needed Anger grows over axing of modal-shift grants More lobby groups add their weight to campaign to reinstate Freight Facilities Grants Cool reception for Scottish review of winter weather-beaters Salt and special tyres not enough, says the FTA Imports hit by delays at Bangalore Airport struggles with new online customs system News In Brief Korea Line; Safmarine; WCA; Panalpina; Dubai Airport; Finnair/Neff; FedEx Services CMA CGM/CSAV; Emirates; K+N; DHL Contracts round-up Panalpina; Wincanton; K+N; Ceva; Four Soft Renee Graves New US sales manager at AMI Social networking with IFW Use Facebook, Linkedin and Twitter to get the news and make the news IFW MD aims for new heights Your help is needed as Fergus sets out to climb Mt Kilimanjaro to raise funds for Transaid Have you got news for us? If you have a story that impacts on the freighting industry, we'd like to hear from you OPINION CRM in the supply chain -- leveraging technology to understand your customers The economy we work in is global, and customer service expectations are continuing to rise. As businesses increasingly come to appreciate the value of customer service and customer knowledge, it would seem that a customer or client relationship management (CRM) system is a valuable tool, writes Susanna Patton Education through practice LATEST JOBS Job of the Week Trade Development Manager Exports USA Trade Mediterranean Shipping Company UK Ltd Based in Ipswich, Suffolk Freight Forwarding- Telesales Executive - Freight Our client a renowned freight forwarding company have a position for a telesales executive in their Heathrow freight forwarding office. Freight Forwarding - Freight Sales Executive - Freight Our client a well known freight forwarding company have a sales executive position available within their Heatrhrow office. For all the latest job listings and people news View all jobs LATEST CLASSIFIEDS Fundamentals of Transport Logistics IBC Global Academy Distance Learning Lloyd's List Group Company Credit Reports & Ratings RORO Shipping Conference 9th & 10th March 2011 For all your announcement opportunities and events View all classifieds INTERVIEWS A Q&A with David Spaven The Rail Freight Group's new Scottish Representative talks to IFW's Chief Reporter Damian Brett A Q&A with Ambrose Linn DHL Global Forwarding's head of road and multimodal freight for North Asia-Pacific tells Mike King intra-Asia and Asia-Europe overland volumes will continue to grow FEATURES Lean toward business efficiency Take quality to a whole new level and become valuable to your customers through training, writes Richard Faint How to determine the ROI of a transport management solution John Pym suggests a five-step plan that can justify investing in new technologies to improve your operations Market Watch: The hollow ring of rhetoric? The Shanghai Containerised Freight Index reports that rates are continuing to fall on the Chinese export routes to both Europe and North America, writes Richard Heath PEOPLE Renee Graves Peter Baumann

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