IFW E-Bulletin: EXCLUSIVE Panalpina CEO says the forwarder plans to increase its marketshare; OOCL gears-up for rate increases

Latest News Friday 13th May Exclusive: Panalpina has its eyes on the future CEO tells IFW she is confident the forwarder can increase market share in 2011 OOCL gears-up for Asia-Europe rate increases Hong Kong carrier claims prices are so low, services are running at a loss 'Dynamic start to the year' by Deutsche Post DHL First-quarter earnings jump almost 25% as margins improve DB Schenker Rail keeps up the momentum New year resolution to increase market share on target as first-quarter revenue climbs 9% APMT wins terminal concession at Callao Operator will invest almost $750 million to modernise and expand facility Palletways member in drive to deliver its millionth pallet But depot milestone will mean hot air to whoever places the order News In Brief Budapest Airport; Essar; FedEx; Diana Containerships; Flash Europe; Dooley Rumble; OAG Cargo; K+N; Emirates Shipping Services round-up Air China; WEC; Emirates Shipping; FedEx; Lorry-Rail; OOCL; Rickmers Contracts round-up Panalpina/TomTom; CEVA/Fiat; DB Schenker Rail/Tata Steel IFW Awards 2011: Act now Get your entry in early and don't leave it until the last minute Got a question about the freighting industry? Just ask Kat It's our birthday Celebrate with us as IFW hits 40 this year Social networking with IFW Use Facebook, Linkedin and Twitter to get the news and make the news Have you got news for us? If you have a story that impacts on the freighting industry, we'd like to hear from you.   Opinion Customer service: mediocre or magnificent? For decades, customer service in the logistics industry has been associated with being mediocre. It's an area that often isn't given as much attention as it deserves; after all, great customer service can be the route to full customer buy-in, argues Matthew Marriott Longer lorries may undermine rail freight Latest Jobs For all the latest job listings and people news View all jobs Latest Classifieds Fundamentals of Transport Logistics IBC Global Academy Distance Learning Lloyd's List Group Company Credit Reports & Ratings Reefer & Cold Chain Logistics Conference 2011 1st & 2nd June 2011 For all your announcement opportunities and events View all classifieds Interviews An improving picture for hard-pressed carriers Super slow-steaming, container shortages, vessel lay-ups and rising demand will help boost freight rates on key liner trades in the coming months, APL President Eng Aik Meng tells Mike King Organic growth now the way forward as DSV makes its presence felt Rene Falch Olesen tells Damian Brett how a logistics firm can boost marketshare without making an acquisition or taking on new business at a loss Features Friday Focus: Logistics and the younger generation Many school, college or even university leavers may have already formulated the foundations of their new career within finance, construction or law. However, Stephen Maskell wonders if logistics is in the mix OneExpress growth plans for the future Matteo Ravazzin, from pallet network OneExpress Italia, tells IFW about the company's growth plans for the future. The (not so) happy life of the modern seafarer David Savage on injustice on the high seas Friday Focus: Automation, a flexible friend As companies emerge from the recession and reassess their supply chain models in an attempt to maximise efficiency, warehouse automation is back on the agenda; but the agenda has changed, says Steve Richmond People Kim Borgaard New Chairman of Kuehne + Nagel

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