IFW E-Bulletin: Tough year for Dover as Tunnel's shadow grows longer; Cargoitalia opts for greener aircraft

Latest News Tuesday 17th May Tough year for Dover as cross-Channel rival's shadow grows longer Port loses market share to Eurotunnel through swing in lorry traffic Cargoitalia opts for bigger aircraft All-cargo carrier cuts back on services with fuel-thirsty MD-11s and plans fleet of A330s India hits out as piracy danger zone is extended close to its coast Added insurance cost will hit exporters and ships may be scarce as vessel owners avoid the area Air cargo security needs a harmonised approach IATA calls for mutual recognition of processes in all countries APM Terminals 'very satisfied' with Q1 performance Profits up 22%, thanks to higher efficiency and reduced costs Strong start to 2011 for DFDS Operating profits up 73%, driven by impact of Norfolkline takeover and growth in Baltic services €25 million fruit terminal for French port New facility part of a 10-year investment programme at Sète More lines apply war-risk surcharges on Libya cargo Coscon will charge $200 per teu when service resumes US intermodal traffic still on the increase But rail freight volumes overall take a slight dip Christian Zweifel New General Manager at Swissport Losch IFW Awards 2011: Act now Get your entry in early and don't leave it until the last minute It's our birthday Celebrate with us as IFW hits 40 this year Social networking with IFW Use Facebook, Linkedin and Twitter to get the news and make the news Have you got news for us? If you have a story that impacts on the freighting industry, we'd like to hear from you   Opinion Customer service: mediocre or magnificent? For decades, customer service in the logistics industry has been associated with being mediocre. It's an area that often isn't given as much attention as it deserves; after all, great customer service can be the route to full customer buy-in, argues Matthew Marriott Longer lorries may undermine rail freight Latest Jobs For all the latest job listings and people news View all jobs Latest Classifieds Fundamentals of Transport Logistics IBC Global Academy Distance Learning Lloyd's List Group Company Credit Reports & Ratings Reefer & Cold Chain Logistics Conference 2011 1st & 2nd June 2011 For all your announcement opportunities and events View all classifieds Interviews A Q&A with Ruth Waring The founder of Women in Logistics tells IFW its aim is to improve things for women working in the sector A Q&A with Andreas Boedecker The Head of Global Ocean Freight at DHL Global Forwarding tells Damian Brett that speaking the customer's language and adapting services to their requirements will bring long-term success Features Global sourcing logistics: from concept to delivery Global sourcing is a long-term systemic change that necessitates rebuilding supply chain logistics from the ground up, writes Simon Kaye Friday Focus: Logistics and the younger generation Many school, college or even university leavers may have already formulated the foundations of their new career within finance, construction or law. However, Stephen Maskell wonders if logistics is in the mix OneExpress growth plans for the future Matteo Ravazzin, from pallet network OneExpress Italia, tells IFW about the company's growth plans for the future. The (not so) happy life of the modern seafarer David Savage on injustice on the high seas People Christian Zweifel President and CEO at K Line resigns after just 13 months

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