IFW Editor's Top Stories

Whistle-blowing driver accuses FedEx of 'late delivery fraud' Express operator denies allegations it blamed 9/11 security for delays, but agrees to pay US$8million compensation Maersk pioneers new index-linked contracts Breakthrough could herald new way of pricing ocean transport TCC to sue 80 customers for $23 million Shipping line claims it was forced to axe services after shippers failed to meet cargo commitments US gangs go online to net valuable cargo Fraudsters set up fake transport firms to quote for carriage and then steal shipments Air France execs the latest to face cartel charges Pair face 10-year jail terms if convicted of air cargo price-fixing FEATURE Customer service: mediocre or magnificent? For decades, customer service in the logistics industry has been associated with being mediocre. It's an area that often isn't given as much attention as it deserves; after all, great customer service can be the route to full customer buy-in, argues Matthew Marriott

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