IFW Editor's Top Stories

 

More explosive containers found at port US Coast Guard admits it has no plans yet for dealing with containers Containership owners see billions wiped off the value of their fleets Overcapacity on main trades depresses vessel value as well as freight and charter rates Major Japanese container lines 'could merge' Major lines losing too much money in their container divisions Exclusive: United Airlines cargo boss quits Latest high-profile loss a new blow for newly merged carrier Kuehne + Nagel pays $9 million to settle anti-trust case Courts approval of deal will wind up investigation launched in 2007 FEATURE Friday Focus: Integrated customer communication The dynamics of today's logistics industry are pushing companies to re-think the way they interact with customers. This includes new approaches to both marketing and customer service. According to Todd De Rosa, collaboration is the key to leverage best practices across both processes and build customer relationships from the first contact.