IFW E-Bulletin: 40 pirates arrested in one week; LA Police swoop on designer fakes worth millions; Sanctions against Ivory Coast start to bite

Latest News Wednesday 9th February More than 40 pirates arrested in one week Indian forces capture two armed groups using hijacked fishing vessels to attack cargoships LA police pounce on designer fakes worth millions Investigation into cargo theft leads to discovery of counterfeits and stolen goods Sanctions against Ivory Coast start to bite Trade grinds to a halt as EU acts against President refusing to cede power after losing election Volumes up almost 10% at Hamburg last year Port predicts a return to pre-recession throughput level next year The new Cargoitalia has taken-off First year of operation ends ahead of business plan India pledges to reduce the cost of exporting Red tape costs shippers billions a year Ferry operators lose out to volcanos Damage to Java roads force shippers to switch to container services UPS takes-off for Israel and Slovakia Network expansion will meet growing demand in hi-tech sectors Dachser opens up in Luxembourg New hub consolidates Benelux footprint Competition: Win an iPod Touch Sign-up to follow us on Twitter IFW MD aims for new heights Your help needed as Fergus climbs Mt Kilimanjaro to raise funds for Transaid Have you got news for us? If you have a story that impacts on the freighting industry, we'd like to hear from you WE HAVE MAIL Re: Ocean rates John Keary Re: Piracy Willy Fiebig Re: Egypt Ahmed Kamel Re: Piracy Muneef Suleiman OPINION CRM in the supply chain -- leveraging technology to understand your customers The economy we work in is global, and customer service expectations are continuing to rise. As businesses increasingly come to appreciate the value of customer service and customer knowledge, it would seem that a customer or client relationship management (CRM) system is a valuable tool, writes Susanna Patton Education through practice LATEST JOBS Job of the Week Route Development Manager Route Development Manager Shipping Line - Sea Imports Assistant Salary: £22000 per annum + Bonus Location: City, London Freight Forwarding - Trainee Freight Sales Executive Salary: £20,500 plus bonus and commission Location: Essex For all the latest job listings and people news View all jobs LATEST CLASSIFIEDS Fundamentals of Transport Logistics IBC Global Academy Distance Learning Lloyd's List Group Company Credit Reports & Ratings RORO Shipping Conference 9th & 10th March 2011 For all your announcement opportunities and events View all classifieds INTERVIEWS Singapore has big plans Rather than being one of many gateways to South-east Asia, Kelvin Wong, the Logistics Director of Singapore's Economic Development Board tells Damian Brett the island has ambitions to become the gateway to all Asia A Q&A with Peter Cullum The Head of International Affairs at the Road Haulage Association talks to Kizzi Nkwocha FEATURES Friday Focus -- Supply chain trade-offs Much of business is about making a trade-off: conducting a cost-benefit-risk analysis and deciding on the best, or 'least worst' option. Susanna Patton looks at some of the challenges this can bring and how some of these challenges can be mitigated Our Story: Hellmann Worldwide Logistics Today, Hellmann offers a wide range of services and customised logistics solutions, but was begun 140 years ago by one man with a horse and cart Friday Focus: Write to reply Air cargo security has been under intense scrutiny since explosive devices were found on three aircraft late last year Lean toward business efficiency Take quality to a whole new level and become valuable to your customers through training, writes Richard Faint PEOPLE SNCB Logistics James Perduto

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