IFW E-Bulletin: World outrage as pirates execute sailor; Shipping lines delaying new services while rates soften

Latest News Thursday 3rd February World outrage as pirates execute sailor 'Punishment' for pirate's death in attempt to rescue hijacked crew Shipping lines delay new services while rates soften But with so many newbuildings on the way, carriers may be forced to act 2010 a bumper year for air freight volumes But yield remains the key driver for airline cargo departments in 2011 UK groups fear EC rethink on mega-trucks Change to directive could mean longer, heavier HGVs across Europe Signals ahead all green for SNCB Logistics Belgian rail freight operator goes it alone Chinese invest in western province airports Billions to be spent on expansion and building four new airports in Xinjiang Good timing for MOL Shipping line reveals its schedule performance Panalpina has expansion plans down under Move starts with acquisition of local partner in the south-west Competition: Win an iPod Touch Sign-up to follow IFW on Twitter Søren Bülow Andersen New executive at Damco Niklas Prager New Envirotainer CEO IFW MD aims for new heights Your help is needed as Fergus sets out to climb Mt Kilimanjaro to raise funds for Transaid Have you got news for us? If you have a story that impacts on the freighting industry, we'd like to hear from you WE HAVE MAIL Re: Cairo Dalia Abdel Nabi OPINION CRM in the supply chain -- leveraging technology to understand your customers The economy we work in is global, and customer service expectations are continuing to rise. As businesses increasingly come to appreciate the value of customer service and customer knowledge, it would seem that a customer or client relationship management (CRM) system is a valuable tool, writes Susanna Patton Education through practice LATEST JOBS Job of the Week Trade Development Manager Exports USA Trade Mediterranean Shipping Company UK Ltd Based in Ipswich, Suffolk Terminal Manager Competitive Package General Manager - GeoPost International Product Support Centre Based in Oldbury, West Midlands Competitive salary plus company car, pension and bonus For all the latest job listings and people news View all jobs LATEST CLASSIFIEDS Lendon Containers Ltd Lendon Containers Ltd specialise in marine containers Fundamentals of Transport Logistics IBC Global Academy Distance Learning RORO Shipping Conference 9th & 10th March 2011 For all your announcement opportunities and events View all classifieds INTERVIEWS Singapore has big plans Rather than being one of many gateways to South-east Asia, Kelvin Wong, the Logistics Director of Singapore's Economic Development Board tells Damian Brett the island has ambitions to become the gateway to all Asia A Q&A with Peter Cullum The Head of International Affairs at the Road Haulage Association talks to Kizzi Nkwocha FEATURES Friday Focus: Write to reply Air cargo security has been under intense scrutiny since explosive devices were found on three aircraft late last year Lean toward business efficiency Take quality to a whole new level and become valuable to your customers through training, writes Richard Faint How to determine the ROI of a transport management solution John Pym suggests a five-step plan that can justify investing in new technologies to improve your operations Market Watch: The hollow ring of rhetoric? The Shanghai Containerised Freight Index reports that rates are continuing to fall on the Chinese export routes to both Europe and North America, writes Richard Heath PEOPLE Søren Bülow Andersen Niklas Prager

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