IFW Editor's Top Stories

World outrage as pirates execute sailor 'Punishment' for pirate's death in attempt to rescue hijacked crew Rail horror in Germany kills ten (VIDEO) Freight and passenger trains collide head-on on single-track line Turmoil in Egypt with ports and logistics at a standstill Cairo Airport stays open as political unrest drives tourists out Disruption chokes Egyptian supply chains Ports closed and airport struggling, but Suez Canal stays open Another collision outside main Indian ports (VIDEO) Shipping ministry to introduce traffic management system in approach channel to Mumbai and JNPT FEATURE CRM in the supply chain -- leveraging technology to understand your customers The economy we work in is global, and customer service expectations are continuing to rise. As businesses increasingly come to appreciate the value of customer service and customer knowledge, it would seem that a customer or client relationship management (CRM) system is a valuable tool, writes Susanna Patton

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